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Government to curb e-commerce companies that make online shopping

Wednesday - November 13, 2019 4:15 pm , Category : WTN SPECIAL
Guidelines released for online shopping
Guidelines released for online shopping

An eye on the arbitrariness of E-commerce companies for the convenience of customers 

NOV 13 (WTN) - Ever since the trend of online shopping in India has increased, retail traders have opposed it. Traders argue that their business has been badly affected due to online shopping and they are suffering losses. Traders alleged that the e-commerce companies are ignoring the rules and the government is not paying attention to this. At the same time, due to online shopping, many times customers have also faced problems. In such a situation, there has been a demand from time to time to issue guidelines for e-commerce companies.

In this context, the government has issued a draft of guidelines for e-commerce companies under the Consumer Protection Act. According to the information, the government will be able to monitor cases like deep discounting affecting prices through this rule. At the same time, it is being claimed that this will also curb the fraud and arbitrariness of e-commerce companies. 

CAIT (Confederation of All India Traders), which has been opposing online shopping for a long time, has welcomed the draft rules. In this regard, CAIT says that the proposed guideline will make e-commerce companies more accountable to customers and force them to maintain transparency in the sale of goods.

For your information, let us know that in the draft guidelines issued for e-commerce companies, such arrangements have been made in which the interests of consumers will be protected. At the same time, companies will have to appoint a grievance officer and the information of this grievance officer will have to be put on their website. 

The convenience of customers has also been taken into the guidelines, under which arrangements have been made to refund customers' money within 14 days. At the same time, companies will have to make a mechanism to address the complaints and will have to settle the complaints of the customers within a month. 

At the same time, companies will not be able to determine the prices of a product themselves. Also, companies will no longer be able to upload issues like fake reviews on their websites. For your information, let us know that the guideline proposes to make public the terms of the contract with vendors related to returns, refunds, exchanges, warranties/guarantees, delivery/shipment, payment methods, complaint preventive and mechanisms to e-commerce companies. So that customers can get all the information easily. Also, they will be able to take the decision of shopping based on all this information.

For your information, let us know that in view of the loss to traders due to e-commerce companies, CAIT has planned a long protest. Keeping in mind the interests of the traders, CAIT has warned the government that if the concerns of the merchants about the e-commerce companies are not resolved, then the protests could take place on a much larger scale in the coming time. Now it has to be seen how much effect the guideline issued by the government is to curb the perceived arbitrariness of online shopping e-commerce companies?