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Banks failing to provide satisfactory services to consumers

Tuesday - January 14, 2020 11:25 am , Category : WTN SPECIAL
Consumers accuse banks of negligence
Consumers accuse banks of negligence

Complaints of people against banking services increasing, allegations of being ignored
 

JAN 14 (WTN) - Naturally, you must have an account in any bank. At the same time when there is an account in the bank, so you may have faced many problems with the service of the bank. For your information, let us know that there has been a rapid increase in complaints related to banking services in the last year. What are these complaints, and why consumers are getting annoyed with the services of banks, let us tell you in detail about this. In fact, the figures show that from April to November month in the last year i.e. 2019, there has been a near 40% increase in the complaints of disaffected people from the service of banks.

Actually, it is alleged that in India, banks are not providing satisfactory services to consumers. At the same time, consumers are not getting a satisfactory response to the complaint of disaffected services of the bank. Let it be said that consumers are facing problems due to the service of all banks, whether they are government banks or private banks. Let us tell you about the problems that the consumers of the bank are facing.

The first complaint of consumers from banks is that the amount is deducted from their account in the name of various services without their permission. Actually, bank consumers have been troubled by this complaint for years that amount is deducted from their account without giving any information from the bank. However, in this regard, the bank administration says that whatever amount is deducted from the consumer's account is valid and the amount is deducted from the account of the consumer only when some service is used.

Bank consumers have another complaint from the bank that interest is not deducted even after the loan installment is paid. At the same time, an insurance policy is sent with a credit card without their permission, which they do not need. The biggest and common complaint of bank consumers is that many times the amount is deducted from their account despite not withdrawing money from ATM. According to a report, 95 per cent bank consumer has had to face this problem at one time or another. By the way, the bank administration says that within 24 to 48 hours the amount is returned to the account of the concerned consumer, which is deducted from the account even after the money was not withdrawn from the ATM.

Explain that there has been an increase in complaints regarding bank services on the Integrated Grievance Redress Mechanism (INGRAM) of the Ministry of Consumer Affairs. According to the ministry's data, in April last year, a total of 5,577 complaints were received regarding banking services. But at the same time this figure rose to 7,100 in the month of October, and to 7,600 in the month of November. For your information, let us know that the complaints coming from the bank consumer on the INGRAM are sent to the concerned bank. Not only this but after forwarding consumer’s complaints to the banks, the follow-up of those complaints is also taken from the banks from time to time.

The Consumer Ministry and banks are claiming that the bank is working fast to redress consumer complaints, but consumers unhappy with the services of the bank say that the bank does not take their complaints seriously. This is why because the Reserve Bank has given the responsibility of fixing the fees of the services to the banks, and the banks deduct the amount charged on their services from the consumer's account. However, banks say that if a single rupee is deducted from a consumer's account for any service, then its information is given to the consumer through message and mail.

The claims of banks may be right, but the thousands of complaints against the service of banks clear that the resentment of consumers against the services of banks is increasing. Bank consumers argue that the Reserve Bank of India should create a portal for complaints related to the services of the bank. With this portal, it will be beneficial that the complaints made by the consumers through it will continue to follow up properly. But among all this, the responsibility of the bank is the most important, because if the consumers are keeping their hard work earning money with them, then the banks should take responsibility for every rupee of that.