HDFC Bank s chatbot now works with Google Assistant

Bengaluru Dec 20 (IANS) HDFC Bank s Artificial Intelligence (AI)-based chatbot Eva will now work with Google Assistant on millions of Android devices the company announced on Wednesday.

Eva -- built for HDFC Bank by Bengaluru-based Senseforth AI Research -- claims to have answered more than five million user queries with more than 85 per cent accuracy.

"The Google Assistant rollout will make the bank s services accessible to even more customers right on their phones " Nitin Chugh Country Head - Digital Banking HDFC Bank said in a statement.

Users can just say "Ok Google talk to HDFC Bank" to their Google Assistant to interact with Eva .

"Our AI-driven chatbots with text messaging and voice interactions will help bring millions of non tech-savvy customers into the fold of digital economy " added Ritesh Radhakrishnan CTO and co-Founder Senseforth.

Eva currently handles over 50 000 semantic variations for thousands of banking related intents tracks and analyses everyday customer issues and gains a deeper understanding of their behaviour patterns

"We re excited that HDFC s aEva chatbot now works with the Google Assistant where millions will now have access to banking-related information " said Monisha Varadan Strategic Partner Development Manager Google.

--IANS
na/ksk