US airport Customs outage causes nationwide chaos

New York : Passengers at airports across the US suffered hours-long delays when tech glitches jammed up Customs processing systems. The four-hour outage on Monday affected airports from Florida to Boston, including JFK and Newark Liberty International, the New York Post reported. The US Customs and Border Protection said in a statement that the “technology disruption” began at 5 p.m. and was fixed by 9 p.m. “There is no indication the service disruption was malicious in nature,” the agency added. Diagnostics tests are being conducted to determine the cause of the problem. Post-holiday travellers took to Twitter to gripe about the long lines. “customs outage total chaos & disorder. People panicking. Airport staff MIA (missing in action). Everybody missing connections,” tweeted Jennifer Angarita.-Agency