Now, it becomes very easy to lodge a complaint under the new Consumer Protection Act
Modi Government provides more rights to the consumers
JULY 29 (WTN) - Many times as a consumer, you would have to be worried about the bad stuff or bad service. At the same time, you might have also wished that you should have registered a complaint about it. But, you would not have made such complaints because you are unaware of the complaint process in the Consumer Forum or because you would have thought the process is complicated.
Well, now, the Consumer Protection Act 2019 law has come into force all over the country, under this new law, customers can now lodge a complaint on their own if the company has cheated and the company is not hearing the matter. Explain that in this new Consumer Protection Act 2019, both the fine and the punishment have been provided. However, this new law makes certain rules for complaining against the company. For your information, let's know that the new Consumer Protection Act has replaced the old law.
As a consumer, if you are dissatisfied with a company's goods or service, then you must have a solid reason for filing a complaint against the company. Like, if the goods or services provided to you is not according to the quality stated, and there is any shortage of any kind, the price of goods or service is higher than MRP. At the same time, as a consumer, if you face any problem regarding the goods or service, then you can lodge a complaint against the company, making the goods, the shopkeeper selling the goods, and the service provider.
Under the new Consumer Protection Act 2019 law, a complaint can be made against the manufacturer of goods, who sells goods, and service providers. According to the new law, the consumer has to first complain to the consumer from whom the consumer has bought the goods or availed the service. If the complaint of the consumer is not solved by the goods seller or service provider, then the consumer will have to report the problem to the company's call center. At the same time, if no solution is found here, the consumer can also make a written complaint to the company.
But, as a consumer, remember that when buying any goods or using the service, take its bill or receipt. The name of the company, the type of company, company's registered address, company's registered email address, company's identification number (CIN), company's invoice number, and the GST number must be mentioned on the bill or receipt.
For information, let's know that to file your complaint, the consumer will have to go to consumerhelpline.gov.in and click on the option of Forums to get information about their commission at the respective state or district level. Under the new law, the consumers can file their complaint in any consumer commission as per his convenience as it is no longer necessary to make a complaint by visiting the area where the shopkeeper or company addresses as per the new law.
The new Consumer Protection Act 2019 is quite beneficial to consumers. Under this new law, no fee is to be paid for complaining for claims up to Rs 5 lakh. At the same time, different fees have been fixed for the claims above this. Now, if you face with bad goods or bad service, then you can complain easily and get a claim. But for this, you need to have a solid reason and bill or receipt.