32 Lakh Complaints Redressed Through C.M. Helpline
Tuesday - March 28, 2017 3:09 am ,
Category : MADHYA PRADESH
Minister Pawayya Inspects C.M. Helpline Call-Center
Bhopal: Minister for Public Service Management Jaibhan Singh Pawayya inspected C.M. Helpline Call-Center today. Secretary Public Service Management department Hariranjan Rao was present on the occasion.
It was informed that 32 lakh complaints have been redressed through C.M. Helpline till date. There are 220 counters in call center which work from morning 7.00 to 11.00 p.m. About 30 thousand calls are received by the call-center daily.
Awards to Best Workers
Review of Public Service Management
It was informed that public hearing is being included in C.M. Helpline. Initially it will be experimented in Mandla and Rajgarh. Total 252 services are notified under the Public Service Guarantee Act and process to include 9 more is under way. Online services are being provided by 413 public services centers in all the headquarters of blocks and tahsils of the state. Digital signatures of over 12 thousand officers of the state have been made to provide digital services. Online digitally signed certificates of the services are available on a common repository website www.mpedistrict.mp.gov.in. The Public Service Management department has been awarded by United Nations in the year 2012, followed by Skoch award in 2013 and State E-Governance Award for excellent efforts for providing public services.
Deliberations on State Public Service Agency, Atal Bihari Bajpai Institute of Good Governance and Policy Analysis, Citizen Services, Citizen Interface, status of online services, main prevalent activities and work beside World Bank Project etc. took place during the review.-WTN